In a technological world built online it only makes sense to be able to share access and control in order to facilitate a range of both support and non-support needs. Remote control software, often just called remote software, is incredibly common and heavily used in today's computing environment. Not having to walk all over a large office or campus can save a great deal of time! On the other side being able to sit at one system while remotely configuring and setting up a dozen others massively increases productivity. On the one side it's quite a lot easier to show a user or co-worker a solution, or simply take control of the system and perform the fix necessary yourself rather than have to explain to them how to do it, step by step! Its one of the most (if not the most) versatile RMM software suites on the market as of 2019. In practice this technology is often used both for support based needs, such as end-user support or internal system support and repair, as well as for use in configuration and maintenance. Dameware is a program that, put as simple as possible, allows a computer's outputs and inputs to be shared.

Dameware central server